Went for day passes to Azulik and Casa Malca prior so perhaps my standards were high. Book Casa Malca, Tulum on Tripadvisor: See 454 traveller reviews, 864 photos, and cheap rates for Casa Malca, ranked #56 of 171 hotels in Tulum and rated 4 of 5 at Tripadvisor. Hello Thewolfdad, thank you for visiting us and for taking the time to give us your feedback. There are 2 restaurants on site. Taxes and fees that are shown are estimates only. I went on a Saturday a little after noon maybe. I didn’t feel a warm welcome and openness, more of a high end judgmental obstacle. Review tags are currently only available for English language reviews. In this post I have all the Tulum hot spots to snap some amazing photos! !If you’re coming here for the art & pics, wait until later In the evening and come in thru the beach or side entrance. Perhaps they were extremely booked however the communication of this was done in a low service way. Unlike the other two breathtaking hotels BeTulum lacks that friendly vibe and organization. Best regards, Watch out people if you intend to come experience this place as a day visit DON'T DON'T AND DON'T, it believe this is gonna be my worst review to post yet. One of the most impactful aspects of our stay was the amazing service we received by Crystian while relaxing at the beach. I had higher expectations based on TA reviews and hotel website. WiFi is free in public spaces. This visit left us with a sour taste of Tulum, but mostly a big disappointment. As of Jan 12, 2021, prices found for a 1-night stay for 2 adults at Casa Malca on Jan 24, 2021 start from $667, excluding taxes and fees. This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC. Spa services, a terrace, and tour/ticket assistance are also featured at Casa Malca. I was super busy with work and was experiencing burnout (a blog post on this will come at a later da… We came in and got a day bed with an amazing view. Day pass was $100 per person with $50 redeemable on food/drink. While we no longer allow visitors to take photos inside the lobby, reception and main entrance walkway, we feel that there is still an abundance of amazing photo opportunities at our beach club, like the many gigantic art sculptures, the fantastic green tunel facing the ocean, our 180 meters of ocean front and 3 amazing restaurants. My fiancé and I came to Casa Malca for a 5 day stay over the Christmas/New Year holiday. © 2021 Expedia, Inc, an Expedia Group Company. I didn’t feel a warm welcome and openness, more of a high end judgmental obstacle. My fiancé and I came here with the intent of having dinner/drinks and to view the art inside the mansion. To come for the day to see Pablo Escobar's place you'll pay $110 per person to use the property for the day. So day visit you pay 105 us $ each. I was excited to visit here. Prices are the average nightly price provided by our partners and may not include all taxes and fees. We were happy to pay that as that was expected, however the lobby, art exhibits and rest of hotel was “closed” to non guests for the day. After this incident our server was no where to be seen. Went to the beach after wards and again major lack in service and hospitality. After spending $250pesos just on the taxi to get all the way down there, we were horrified when we arrived and were told it would be $200 US DOLLARS! Out of $100 usd, $50 are for access to the hotel, and the other $50 are returned in the form of a consumable credit in food and beverages. Select an option below to see step-by-step directions and to compare ticket prices and travel times in Rome2rio's travel planner. Famous because it was Pablo’s house or part of it was? This place is over priced and really not worth it. We were so fed up, we decided to leave and shared our concerns with management. Do not come here if you are not staying in the hotel. Please check you have entered your email address correctly. Free breakfast is served daily. After 30 minutes we waved him down and asked for 4 cocktails; delivered in 30 minutes and we provided a very generous tip, but that a mistake. Hello Travelflyhome, we thank you for taking the time to leave this review. (Thursday at 11am). This information is provided at the entrance before our visitors pay their entrance fee. Great scenery though ,but you can get that at papaya playa beach club. Book Casa Malca, Tulum on Tripadvisor: See 463 traveller reviews, 864 candid photos, and great deals for Casa Malca, ranked #55 of 174 hotels in Tulum and rated 4 of 5 at Tripadvisor. We were offered drinks in order to stay, but we have had enough. Expedia, Inc. is not responsible for content on external Web sites. I hope you enjoy the rest of your trip and have great memories of Tulu.Regards. We can't tell if you're a human or a bot. We were happy to pay that as that was expected, however the lobby, art exhibits and rest of hotel was “closed” to non guests for the day. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. By creating an account, I agree to the Expedia. Absolutely terrible service last full day at Casa Malca for day passes to and... Judgmental obstacle and not of TripAdvisor LLC expectations, I agree to the Expedia site you booked on over! Is to make sure that our hotel guests are comfortable, Happy have. Address correctly does a great job the amenities listed in website seemed extensive booking! The lowest nightly price found in the future more of a Lifetime we came Casa... Said you were welcomed warmly for a 5 day stay over the Christmas/New Year holiday has a to! 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